How can we help?
Answers to common questions about BillSnip. Can't find what you need? Send us an email and we'll get back to you as soon as we can.
Contact support
Please include your device model, the app version (shown in your phone's app settings) and a short description or screenshot of the issue.
Getting started
How do I create and send an invoice?
- Open the Create tab.
- Enter the customer's name and add one or more items with a quantity and unit price.
- Optionally add a discount and tax rate.
- Tap Generate & Share and pick WhatsApp, Mail or any other app from the share sheet.
The invoice is saved to History and marked as Sent.
How do I add my business details to invoices?
Go to Settings → Business profile, fill in your business name, email, phone, address and default tax rate, then tap Save profile. These details appear on every new PDF invoice.
Why can't I send the invoice directly to a WhatsApp contact?
WhatsApp doesn't allow other apps to attach files to a chat automatically. BillSnip opens your phone's share sheet instead: choose WhatsApp there, then pick the contact. WhatsApp must be installed on your phone to appear in the list.
How do I edit, re-send or delete an invoice?
Open the invoice from History. Tap Edit to change it, Share PDF to send it again, or Delete invoice to remove it from your device. You can also mark it as Draft, Sent or Paid.
How do I change the currency or language?
Go to Settings → Currency or Settings → Language. By default BillSnip uses your phone's language when it's available (English or Turkish) and English otherwise.
Free plan & BillSnip Pro
What's included in the free plan?
You can create 15 new invoices per calendar month for free. The allowance resets at the start of each month. Editing or re-sending an invoice you've already created doesn't count toward the limit.
What do I get with BillSnip Pro?
- Unlimited invoices
- Your business logo on every invoice
- Cloud Backup & Restore
Pro is available as a monthly or yearly subscription, or as a one-time lifetime purchase. Current prices are shown in the app in your local currency.
How do I restore my purchase on a new device?
Sign in with the same Apple ID or Google account you used to buy Pro, then go to Settings → Upgrade to Pro → Restore purchases.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not by BillSnip:
- iPhone / iPad: open Settings → [your name] → Subscriptions → BillSnip and tap Cancel Subscription.
- Android: open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → BillSnip and tap Cancel.
Your subscription renews automatically unless cancelled at least 24 hours before the end of the current period. You keep Pro until the period ends. Deleting the app does not cancel a subscription.
How do I request a refund?
iPhone / iPad: App Store purchases are refunded by Apple, and Apple makes the final decision. In BillSnip, go to Settings → Plan → Request a refund to open Apple's refund form, or request one at reportaproblem.apple.com. Apple usually replies by email within a few days.
Android: Not happy with BillSnip Pro? Email us at [email protected] within 30 days of your purchase and include your Google Play order number (it starts with "GPA."). We'll refund your purchase. You can also follow Google Play's refund instructions.
When a refund is approved, BillSnip Pro is removed from your account and the app returns to the free plan. Your invoices stay on your device.
Your data
Where are my invoices stored?
On your device. BillSnip works offline and doesn't require an account. If you delete the app, your invoices are deleted too, unless you've made a cloud backup (Pro).
How do Cloud Backup and Restore work?
With Pro, go to Settings → Cloud backup → Back up now to save a copy of your invoices and business profile to secure cloud storage.
To restore on a new or reinstalled device: first restore your Pro purchase (see above) with the same Apple ID or Google account, then tap Restore from backup. Restoring replaces all invoices currently on the device with your latest backup.
How do I delete my cloud backup?
Email [email protected] and tell us you'd like your cloud backup deleted. We'll reply with the steps to identify your backup and delete it. See our Privacy Policy for details.